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Known Bugs
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Bugs in the product?! You can count on that, unfortunately (see why, below). With your help we'll find and fix them as soon as possible. The following are known (or suspected) bugs in BadgeManager Plus version 1.1d.
Did your free trial period end prematurely (product says ZERO days left)?
This is not a bug. The Frequently-Asked Questions page has
an answer for you.
Known Bugs in version 1.2
 | BadgeManager reports
problem(s) with your database.
TroopManager and BadgeManager are separate products that
share a common database file. Sometimes
BadgeManager does not "introduce" itself to TroopManager properly.
This is always due to a problem in your TROOP.MDB database file and not a
problem with BadgeManager itself. The fix is to send us your
TROOP.MDB database file
via e-mail, we'll fix whatever is wrong and send it back. |
| Not a bug: Some or all of your scouts are missing! BadgeManager works a bit different than TroopManager. See the Frequently-Asked Questions page for details. |
Why are there bugs?
As much as we'd love to eradicate every single bug in each of our products, we can't afford to! This might sound like an excuse (well, it is) or it might not even make sense. Allow us to explain: Our products try to strike a balance between the most features and functionality for the lowest cost to you. While you would be very happy if the price were only US $5, you would not get many features for that amount. You would be very pleased with 1,000 features, but would not want to pay US $500. Somewhere between those extremes lies the right number of features for the right price. We think we have achieved that with BadgeManager Plus at US $15.
Getting rid of bugs means time invested in quality assurance testing. This is a cost that must be recouped. Once again we need to strike a balance between cheap but bug-filled software and expensive but perfect software. We hope we struck the balance properly for BadgeManager Plus. Many, many hours were invested in testing that all features work correctly and reliably. Many beta testers volunteered their time to work with the product and report errors.
Despite this investment, BadgeManager Plus is far too complex to test so thoroughly that we can honestly say there are no bugs. Rather than investing even more time (and thus drive the cost up), we released the product when we were confident that the vast majority of features work reliably. We know better than to think that we will EVER find and fix all the bugs.
